The 3 Key Challenges for Hyperautomation in 2023
Hyperautomation, the fusion of Robotic Process Automation (RPA) and Artificial Intelligence (AI), has revolutionized business operations. Yet, combining these technologies presents significant hurdles related to process complexity, exception handling, and user control and understanding. In this article, we delve into these issues and propose solutions.
Challenge 1: Process Complexity
Existing process mining tools often offer a broad view of processes, identifying bottlenecks and optimization areas. However, they lack the granularity to grasp intricate processes.
Solution: Seamless Integration
Hyperautomation solutions should seamlessly interact across various applications by combining RPA and AI. This synergy allows automation bots to work efficiently with multiple systems, extract data, perform calculations, and make decisions, handling intricate processes with ease.
Challenge 2: Exception Handling
Real-world scenarios introduce deviations and exceptions due to system errors, missing data, or unusual circumstances, demanding human judgment.
Solution: Human-like Reasoning
Hyperautomation solutions must simulate human decision-making. Leveraging AI technologies like NLP and ML to interpret unstructured data, contextual clues, and handle exceptions effectively.
Challenge 3: User Control and Understanding
Maintaining user control while achieving automation is crucial. Users should have the ability to intervene when needed.
Solution: Human-in-the-loop Approach
Providing a user-friendly interface that enables human operators to intervene ensures that critical decisions aren't fully automated. Incorporating a feedback platform helps systems learn and improve over time while involving users.
Additionally, collaboration between domain and technical experts is essential. Domain experts understand processes and exceptions, while technical experts can develop robust automation solutions. By fostering collaboration, organizations bridge the gap between business requirements and technical capabilities, ensuring effective hyperautomation solutions.
In conclusion, hyperautomation offers immense potential for enhancing business processes, but challenges exist. At automaited, we recognize these challenges and have developed an AI assistant to simplify process specification. Our solution allows on-the-fly maintenance and retains user control, all while benefiting from the efficiency of automation. With automaited, businesses can transform operations, boost productivity, and maintain user control and understanding.